Refund policy
Return, Exchange & Refund Policy
At Curio.pk, your satisfaction is our priority. We ensure every piece is quality-checked and packed with care. However, if you’re not completely satisfied, here’s how we can help:
🔁 Exchange Policy
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Eligibility:
Exchanges are accepted within 14 days of receiving your order. -
Conditions:
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Items must be unused, unworn, and in original packaging.
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Items must be in the same condition as delivered (no signs of wear, damage, or alteration).
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Exchanges are only applicable for sizing issues or item defects.
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Process:
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WhatsApp at +92307-00-28746 (curio) or email us at curio.pk@gmail.com preferably within 24-48 hours of purchase.
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Mention your order number and reason for exchange.
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Our team will guide you through the process.
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Shipping:
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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🔄 Return Policy
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Due to hygiene and product nature, we do not offer returns for refunds unless the item is:
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Defective
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Incorrect
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Damaged on arrival
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For such cases, please contact us within 48 hours of receiving the item with clear photos.
💸 Refund Policy
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Refunds are issued only in the following cases:
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You received a wrong or defective item and opted not to exchange.
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Your paid order was cancelled by us due to stock or processing issues.
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Refund Method:
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Refunds are issued via bank transfer within 14 working days after approval.
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Note: Refunds are not issued for sizing issues, change of mind, or COD orders unless an error was made on our end.
❗Important Notes:
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Sale items and items bought during a promotion are not eligible for return or exchange.
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We reserve the right to decline requests that do not meet policy terms.
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Please contact our support team with any concerns—we’re here to help and value your trust in us.
📩 Need Help?
Reach out at curio.pk@gmail.com or WhatsApp +92307-00-28746 (curio) — we’ll respond within 24–48 hours.